Details for Return Policy

If you wish to return an item, please contact our friendly Customer Service on email at sales@innovati.uk within 7 days of receiving your item.

It is important to us that you are completely satisfied with your purchase, so if for any reason you do not like a product you receive, we will be happy to issue a refund as long as the item is still in its original packaging, not opened, unused and sent back to us within 7 days of receiving the item. Damaged returns (including packaging), dirty or altered may not be accepted and may be returned to the customer.

We Give You Cover

We offer a secure courier pickup service for all free returns and returns, so you don’t have to worry about shipping costs,

If you paid for your item by credit or debit card, the amount paid for each item will be refunded directly to your card: keep in mind that it can take up to five days to appear in your account.

Unfortunately, we do not offer an exchange service. We will simply refund you if you paid with a credit or debit card, or credit your account with store credit if you paid cash on delivery for your order. You can then reorder another product.